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PATIENT’S CHARTER STATEMENT

Patients registered with this practice can expect the following standards of services...

APPOINTMENTS
    • Routine appointments can be booked one week in advance. When a patient requests an appointment that the practice is unable to fulfil, currently we offer patients a triage appointment to speak to a GP.

 

HOME VISITS



    • To receive a home visit for urgent medical problems, which render you unable to visit the surgery for treatment.



    • To receive a home visit for routine matters if you are housebound due to illness or disability 

TREATMENT & CARE IN THE PRACTICE



    • You will receive treatment from fully qualified staff who are trained to work in general practice.

    • You will be given information about your medical condition and the recommended treatment.

    • Your privacy and wishes will be respected.
 
HOSPITAL TREATMENT



    • Should you require tests or hospital treatment you will be informed of the options available.

    • If you require specialist treatment you will be referred to a specialist who visits the practice or to an appropriate hospital clinic.

 

HOW CAN YOU HELP



    • Make sure the practice has your current address and telephone number.

    • Keep your appointments – sometimes patients miss appointments, this wastes valuable time and resources. If you are unable to keep an appointment please inform the practice.

 

COMPLAINTS OR SUGGESTIONS



    • If you have any complaints about the service you receive please inform the doctor or thePractice manager. Your complaint will be responded to within ten days
    • The doctors and the practice staff welcome your suggestions about ways in which we can improve our service to patients
 
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